Shipping & Returns
We want you to be happy with your purchase, but if something isn't quite right then don’t worry we will happily offer you a refund. (Subject to our below terms and conditions)
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders over 500 SEK within Sweden are free of charge. Free shipping on orders over 80 EUR WORLDWIDE. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound/gram.
Know to Glow reserves the right to change pricing without notice to keep in line with currency fluctuation.
We are liable for any damage caused to the goods during shipping. The manufacturer will be liable for any defect in manufacture to the purchaser, but not any allergic reaction of a non-defective product.
Cancelling an order
Please contact us as soon as possible.
You may return unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. (Our error means that you received a faulty item or the wrong item).
Please note that SALE ITEMS are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All returns must be sent to:Returns @ Know to Glow AB Odengatan 43 113 51 Stockholm Sweden
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Registered Business Address:
113 51 Stockholm